Rights of withdrawal for consumers - (1) transactions in goods, (2) services

(1) Right of withdrawal for consumers - transactions in goods
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be allocated neither to their commercial nor to their self-employed professional activity).

Cancellation policy

Right of withdrawal
You have the right to cancel this contract within 14 days without providing reasons.

The withdrawal period is 14 days as of the day 

- on which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery;
- on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods under a single order and they are delivered separately;
- on which you or a third party designated by you, who is not the carrier, have taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces;

In order to exercise your right of withdrawal, you are to inform us (Andreas Mischok, Ruhlebener Str. 161, 13597 Berlin, phone no.: +49-(0)30-49308446, fax no.: +49-(0)30-49308447, e-mail address: info@heizteufel.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw this contract. You may use the attached sample withdrawal form, which is not mandatory.

You may also electronically complete and submit the sample cancellation form or any other clear statement on our website (www.heizteufel.de). If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a withdrawal

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless explicitly agreed otherwise; in no case will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day you notify us of the cancellation of this agreement. This period shall be deemed adhered to if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning goods that can be sent by parcel post as well as the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately 90 EUR.

You will  have to pay for a possible loss of value of the goods only if this loss of value is due to handling of the goods that is not necessary for testing the quality, properties and functionality of the goods.

Reasons for exclusion or expiration

The right of withdrawal does not apply to contracts

- for the delivery of goods which are not prefabricated and for whose the production an individual selection or determination by the consumer is decisive or which are clearly tailored according to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages whose price was agreed upon at the conclusion of the contract but which can be supplied at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence on;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample withdrawal form

(If you want to withdraw the contract, please fill out this form and send it back).

- To Andreas Mischok, Ruhlebener Str. 161, 13597 Berlin, fax number: +49-(0)30-49308447, e-mail address: info@heizteufel.de:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date

(*) Delete where inapplicable.

(2) Right of withdrawal for consumers - services
(A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be allocated neither to their commercial nor to their self-employed professional activity).

Withdrawal policy

Right of withdrawal
You have the right to withdraw this contract within fourteen days without providing any reasons.
The withdrawal period is fourteen days as of the date of conclusion of the contract.

In order to exercise your right of revocation, you must inform us (Andreas Mischok, Ruhlebener Str. 161, 13597 Berlin, telephone number: +49-(0)3049308446, fax number: +49-(0)30-49308447, e-mail address: info@heizteufel.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw this contract. You may use the attached sample withdrawal form, which is not mandatory.

You may also electronically complete and submit the sample cancellation form or any other clear statement on our website (www.heizteufel.de). If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of such a withdrawal

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless explicitly agreed otherwise; in no case will you be charged for this refund.

If you have requested that the services be begin during the cancellation period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to this Agreement and compared to the total scope of the services determined in the Agreement.


Reasons for exclusion or expiration

The right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides a specific date or period of time for the provision of such services.

The right of withdrawal with regard to a contract that featuresthe provision of services expires when the entrepreneur has provided the service in full and has only started to perform the service after the consumer has given his explici consent and at the same time confirmed his knowledge that he will lose his right of withdrawal if the entrepreneur performs the contract in full. 

Sample withdrawal form

(If you want to withdraw the contract, please fill out this form and send it back).

- To Andreas Mischok, Ruhlebener Str. 161, 13597 Berlin, fax number: +49-(0)30-49308447, e-mail address: info@heizteufel.de:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
- Date

(*) Delete where inapplicable.

Execution time (seconds): ~0.179971